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For all your computer related problems

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Terms and Conditions

ANDY'S COMPUTER SERVICES provides a mobile on-site computer maintenance, support and consulting service.  This service is provided to the Customer subject to the following Terms and Conditions of Service.  The Customer agrees that by confirming a booking the Customer agrees to the Terms and Conditions of Service set out herein.

No Fix - No Fee Policy
No charge will be made to the customer if the computer cannot be fixed, regardless of time spent diagnosing the problem.  A fee will be charged if repair cannot be carried out, but data recovery options are required.

Payment
The Customer will pay ANDY'S COMPUTER SERVICES (Andy Milne) the amount verbally agreed prior to work being undertaken, or on the invoice provided.  Payment can be made in cash, cheque, bank transfer or payment through PayPal.

Liabilities
ANDY'S COMPUTER SERVICES accepts no liability in respect of any problem(s) it may not remedy due to any matter beyond its control including but not limited to the age, specification or condition of the Customer's hardware or software, Customer's failure to provide appropriate software discs, drivers or product serial numbers or any fault with the Customer's Internet Service Provider.
The Customer hereby confirms that a full back-up of the Customer's hard-drive has been made prior to ANDY'S COMPUTER SERVICES commencing the services and that there is no legal restriction or impediment to Andy's Computer Services providing services to the Customer.
Under no circumstances shall ANDY'S COMPUTER SERVICES be liable either in contract, tort or otherwise, to the Customer, its employees, agents, or any third party, for any injury or damages, including without limitation, any direct, indirect, special or consequential damages, expenses, costs, profits, lost savings or earnings, interruption to business activity, lost or corrupted data, or other liability arising out of, or related to the services provided by ANDY'S COMPUTER SERVICES or out of the installation, de-installation, use of, or inability to use the Customer's computer equipment, hardware, software or peripherals. The Customer will, upon demand, indemnify ANDY'S COMPUTER SERVICES in respect of any loss, damage or injury arising from the provision of the services. For the avoidance of doubt ANDY'S COMPUTER SERVICES has no liability for Customer data lost or damage incurred in any circumstances whatsoever.

Confidentiality
ANDY'S COMPUTER SERVICES will maintain the confidentiality of the Customer's files and/or data and undertakes not to provide any Customer information to any third party save in the event it is lawfully required to do so. ANDY'S COMPUTER SERVICES reserves the right to refuse the provision of services for any reason including but not limited to circumstances such as the presence of unlicensed or illegal software or material or material of an obscene or pornographic nature on a Customer's computer.
Goods provided by ANDY'S COMPUTER SERVICES
ANDY'S COMPUTER SERVICES may make recommendations to the Customer or the Customer may request that a product be provided by ANDY'S COMPUTER SERVICES in order that ANDY'S COMPUTER SERVICES can perform the services. All expressed or implied warranties, description, representations and conditions as to fitness or suitability for any purpose in respect of the services, including in respect of any product, including but not limited to any item of software, hardware or peripheral provided by ANDY'S COMPUTER SERVICES, are expressly excluded. For the avoidance of doubt, ANDY'S COMPUTER SERVICES has no liability as to the suitability for the performance of the services, of any product manufactured, sold or supplied by any third party, whether or not that product has been recommended to the Customer by ANDY'S COMPUTER SERVICES. Any hardware, software or equipment provided to the Customer shall remain the property of ANDY'S COMPUTER SERVICES until full payment is received.

Return Visit & Complaints Policy
In the unlikely event of any dissatisfaction with the service provided by ANDY'S COMPUTER SERVICES, the Customer should immediately contact ANDY'S COMPUTER SERVICES on 01295 712671 or 07867 878098. ANDY'S COMPUTER SERVICES will make an appointment for a return visit to try and rectify the problem.  If the cause of the dissatisfaction was due to a matter beyond the control of ANDY'S COMPUTER SERVICES, the Customer shall pay for the additional time incurred at ANDY'S COMPUTER SERVICES normal rates.  If the problem arose directly as a result of ANDY'S COMPUTER SERVICES previous attendance no further charge shall be made